We partnered with a regional healthcare network to reduce wait times, improve patient satisfaction, and streamline clinical operations.
Client
Cedar Valley Health Network
Industry
Healthcare
Services
Operational Excellence
Company Size
8,000+ Employees
Location
Denver, USA
Timeline
Feb 2026 – Aug 2026
Cedar Valley Health Network partnered with ScaleUp to streamline clinical and administrative operations across its facilities. Over seven months, the engagement reduced patient wait times, improved satisfaction scores, and strengthened operational efficiency.
This engagement is part of ScaleUp’s ongoing work helping healthcare organizations improve patient outcomes through operational excellence.
Patients faced extended delays across key care pathways.
Inconsistent workflows across departments slowed care delivery.
Limited staff capacity strained day-to-day operations.
Patient satisfaction scores had fallen below target levels.
Reduce patient wait times across key service lines
Improve patient satisfaction and experience
Standardize clinical and administrative workflows
Improve staff utilization and capacity planning
Build a sustainable model for continuous improvement
Mapped patient flow to identify bottlenecks and inefficiencies.
Standardized processes across departments to reduce delays.
Implemented scheduling tools to better match staff to demand.
Trained clinical and administrative teams on new workflows.
Built dashboards to track wait times and satisfaction in real time.
Patient Flow Diagnostic
Standardized Workflows
Capacity Planning Model
Staff Training Program
Performance Dashboard
Continuous Improvement Framework
Analyzed patient flow, staffing, and current performance.
Defined the target workflows and capacity model.
Rolled out new processes across departments.
Piloted changes in priority departments before full rollout.
Scaled successfully and continuously optimized performance.
38%
Shorter Wait Time
26%
Increase in Patient Satisfaction
22%
Improvement in Staff Utilization
30%
Reduction in Process Variation
7 Mo
Project Duration
ScaleUp helped us transform how we deliver care. Patients are being seen faster, and our teams have the tools they need to succeed.
Dr. James Whitfield
COO, Cedar Valley Health Network
Manufacturing
27%
Higher OEE
45%
Less Downtime
10 Mo
Project Duration
Technology
3.5x
User Growth
40%
Lower Churn
5 Mo
Project Duration
Retail & E-commerce
28%
Increase in Profit
18%
Reduction in Costs
2.4x
ROI in 12 Months
